Terms of service

TERMS OF SERVICE

1. General

These general terms and conditions apply to all offers, orders, and agreements of DeifieD, located in the Netherlands.

2. Offers and Quotations

All offers are non-binding, unless otherwise stated. Prices include VAT and exclude shipping costs, unless otherwise stated.

3. Formation of the Agreement

The agreement is formed when you place the order and we confirm it by email.

4. Right of Withdrawal

You have the right to cancel the agreement within 14 days of receiving the product without giving any reason. The product must be returned in its original condition and packaging.

5. Delivery and Shipping

We strive to deliver orders within the stated delivery time. Delays in delivery do not entitle you to cancel the agreement, unless otherwise agreed.

6. Payment

Payment must be made using the payment methods specified on the website. In the event of late payment, we are entitled to suspend delivery.

Billing Name: The charge will appear as "DeifieD" or "deified.shop" on your credit card statement.

Disputes and Chargebacks: If you have any issues with your order or payment, please contact us at info@deified.shop before filing a chargeback or dispute with your bank. We are committed to resolving issues quickly and fairly. Filing a chargeback without prior contact may result in additional administrative fees and a delay in resolution. Filing a chargeback after we have already processed a refund may result in duplicate processing and additional fees charged to you.

Refunds: Refunds will be processed within 5-7 business days of receiving the returned product, in accordance with our returns policy. Refunds will be issued to the original payment method used for the purchase.

7. Warranty and Complaints

Complaints about delivered products must be submitted in writing within 14 days of receipt. We will handle complaints as quickly as possible.

Damaged or incorrect products: If you receive a damaged or incorrect product, please contact us within 48 hours of delivery, providing photo evidence. We will provide a free replacement or a full refund.

8. Liability

DeifieD is not liable for indirect damages, consequential damages, or lost profits, unless there is intent or gross negligence.

9. Applicable law

These terms and conditions are governed by Dutch law. Disputes will be submitted to the competent court in the Netherlands.

10. Contact details

For questions about these terms and conditions, please contact us via the contact page or by email at info@deified.shop.